Purchase and Delivery Terms
1. General Terms and Conditions
These general purchase terms and conditions expressly regulate commercial relations arising between CORTINES DE LA LLAR (hereinafter the OWNER), and users or customers (hereinafter the USER) who purchase the products offered via the website cortinesdelallar.com (hereinafter the WEB).
These general purchase conditions are complemented by the general legal conditions of use and navigation set by the WEB. Both the navigation and the purchase of any products OWNER imply the acceptance by the USER, without any reservation, of each and every subsequent general terms and conditions of contract. The OWNER may, at any time and without notice, amend these General terms and conditions by posting such changes on the WEB so that the USER may be informed and agree to them again.
2. Purchase Process
The OWNER reports that the processes of buying the products offered on the WEB are explicitly explained here HERE.
Moreover, the USER can find the general terms of use and navigation of the WEB under the section Legal Information, which can be accessed directly by clicking HERE.
The USER acknowledges and expressly accepts everything stated in the previous sections. Purchases made by The USER will be confirmed by email, which will include information on the conditions of purchase applicable to the products of the order, and which the USER must explicitly accept as a requirement prior to entering the purchase agreement.
The OWNER will permanently display the products for sale along with their features and price. The OWNER reserves its right to decide, at any time, which products are offered through the WEB to the USER, and can therefore add new products at any time, which will be governed by the provisions of the general conditions in force at the time. The OWNER also reserves its right to cease providing access, at any given time and without prior notice, to any of the products offered on the WEB. The sale will be formalised and accepted from the moment the USER, having followed all instructions in relation to the object, price, method of payment and delivery, clicks the buy button on the appropriate screen.
Once the purchase is made, the USER will see the order confirmation diplayed on the screen which can be printed as proof of purchase. The order confirmation and proof of purchase (print made by the USER) is not valid as an invoice. The bill will be sent with the document delivery.
The OWNER reserves the right to cancel orders which contain errors or orders with incorrect or incomplete shipping address, informing the client whenever possible.
3. Minors
USERS declare that they are adults and have the necessary and sufficient legal capacity to use the WEB under the general conditions herein established which they fully understand. The USER is responsible for treating confidentially and properly safeguarding the passwords provided by the OWNER to access the WEB and prevent access to unauthorized third parties.
Please note that we do not sell products to minors. Our products must be purchased by an adult. Children under 18 may only use our services offered in the WEB under the supervision of parents or guardians. If you’re underage and you’re browsing the WEB, please refer to an adult before starting the purchasing process.
4. Prices
The price of each product is the one that appears on the screen, which shall be the valid one provided that there are no typo errors. If the price should be different to that indicated due to a typo error, the OWNER shall notify the USER by mail prior to shipment of the order. Prices are indicated in Euros (€) and include the corresponding Value Added Tax (VAT) as well as any other tax which is applicable in Spain, except otherwise indicated in the WEB. If you have any doubt as to the application of such taxes, please contact us at info@cortinesdelallar.com
5. Availability
The availability of each product will depend on the demand, the stock is updated as quickly as possible. In the event that a product which appears as available on the WEB is no longer available, we will notify the customer by email.
6. Payment Methods
Forms of payment accepted by the WEB are:
- Bankcard. Payment with a card is the easiest and fastest system. To pay by credit card through the virtual TPV system (STRIPE) a secure payment platform, select the card type and type in the holder’s name as it appears on the card, card number, expiration date, and verification code.
- Wire Transfer. Payment of the full amount by bank transfer to the account designated at the time of payment. The USER will be responsible for all expenses that may be incurred by the bank transfer. Moreover, the OWNER will not send the purchased material until proof of payment is received. The OWNER does not accept the following forms of payment: check, cash, notes, cash on delivery or direct debit.
7. Shipping Costs
Packaging, storage, transportation, and delivery of the order are subject to shipping costs variables, such as the package weight and destination country. We will inform about the exact shipping costs once the products have been selected, and always before formalizing the payment.
SHIPPING TO SPAIN: Free
SHIPPING TO EUROPEAN UNION COUNTRIES: € 20
SHIPPING TO OTHER COUNTRIES OF THE WORLD: € 30
By agreeing to purchase the items, due to the shipping charges will be added to the order.
Attention: the Canary Islands, Ceuta, and Melilla are not part of the customs territory of the EU, so shipments to these places may be required to pay additional taxes and/or customs duties.
International customers should note that international shipments are subject to opening and inspection of packages from customs inspection. The number of fees may vary according to destination. These fees shall be paid upon delivery of the package, although notice via mail may be sent requesting to personally pay for the fees and collect the package. The OWNER has no control over these amounts. Customs policies vary widely from country to country, so we recommend, for further information, to check with the customs authority in your country. Moreover, remember that when ordering from the WEB, the law formally considers the buyer as the importer, and therefore one must comply with all laws and regulations applicable in the country where the product is received.
The following conditions apply:
- Shipments are made by courier. (CORREOS)
- The shipping costs include in all cases the value-added tax (VAT), but no other tax, fee, levy or surcharge.
- Shipping is understood to be the delivery of goods at the home address or at any other address specified by the customer during the order process, currently limited to the area of the European Union and the Canary Islands, Ceuta and Melilla.
- We ship orders within 72 hours via a courier.
8. Delivery
Once payment has been confirmed by the customer, the package is delivered to the courier. The OWNER will send an email confirming shipment and will include the tracking number of the shipment when applicable.
Once the package is in the hands of the courier, shipping takes about 5 to 8 business days depending on delivery location.
The OWNER is not responsible for any errors or delays caused by the courier.
If the client cannot be present at the time of delivery, the order will be delivered to any other person of age present at the address indicated or a notification will be left to collect the package at the courier’s premises.
It is understood that the customer who has placed an order authorizes a third person present at the delivery point to collect the package on their behalf. Thus, it is the sole responsibility of the customer authorizing the third party to receive and accept the purchased goods at the delivery address.
The goods purchased will be delivered at the address indicated by the USER. When applicable it will be required to sign the delivery notification.
9. Amendments to the Purchase Conditions
The OWNER reserves the right to make changes to the WEB, the Policies of Use, the Terms and Conditions, and the present Conditions of Sale at any time. The USER is subject to the terms and conditions, policies and conditions of sale in force at the time the order is placed unless by law or requirement of public authorities the OWNER is compelled to make changes in such rights and conditions of use. If any of these conditions is to be declared invalid, void or ineffective for any cause, such condition will be excluded and such change may not affect the validity or enforceability of any of the remaining conditions.
Returns Policy
1. Defective or Unsolicited Goods
Any claim of merchandise of goods which have been received damaged due to transportation, which was an incomplete or unsolicited order (which does not match the reference of the purchased item) must take place during the next 24 hours after delivery
In the event of open or damaged packaging, this should be indicated on the delivery note.
The OWNER will only accept the return of a product within 15 working days of receipt. To return a product the following form must be filled in (link to form), and a photograph stating the defects observed (for consideration) must be attached. If the return is accepted, the OWNER will send a confirmation email of reception of the claim and detail the procedure to be followed for returning the item.
Once the claim to return a product has been made and accepted, the OWNER reserves the right to decide whether to collect the defective or unsolicited good first or proceed to substitute it directly by shipping a new good. If the good is first collected, once received, the OWNER will proceed to ship a product in perfect condition without any cost for the customer.
Only returns that have followed this procedure within the withdrawal period (15 days) will be accepted.
2. Unsatisfactory Products
For return reasons not attributable to the OWNER (as errors in the selection of colors, sizes or other mistakes in choosing the product, etc), the customer may also proceed to return the goods provided they are returned in its original packaging.
The USER must pay the direct costs of returning the corresponding articles and is responsible for the decline in value of the goods caused by the manipulation of items unless such manipulation was necessary to know the nature, characteristics, and functioning of the goods.
To proceed to the refund it is necessary to contact the OWNER using the following form.
Returns that have followed this procedure within the withdrawal period (15 days) will be accepted.
3. Right of withdrawal
According to the provisions of Law 43/2007, of December 3, on protection of consumers in the procurement of goods which offer reimbursement of the price paid, the USER who holds the status of consumer may, within a maximum period of 15 working days from the purchase, withdraw from the agreement by sending a communication regarding this matter by filling in the corresponding form.
The USER shall bear the costs arising from the reimbursement as a result of exercising the right of withdrawal.
Exceptions to the right of withdrawal:
• Goods made according to specifications made by the client or clearly personalized.
4. Reimbursement
Once the product has been received by the OWNER, and having checked that it is in the same condition it was sent in the original packaging, OWNER shall proceed to the reimbursement of the price paid for the good. The OWNER reserves the right to pay a lower amount in the event the material does not arrive in perfect conditions or is outside the original packaging.
In the event that the good is returned for reasons attributable to OWNER (defective or not coincident with the purchased product reference), the OWNER will be responsible for the collection or replacement of the product and shall bear the costs arising from returning the good.
In the event that the good is returned for reasons not attributable to the OWNER (changing colors, sizes, mistakes in choosing the product, etc), the OWNER shall refund the product price only but will not refund shipping costs arising from the purchase nor will the OWNER take care of the costs associated with returning the product, which will beared by the purchaser.
The OWNER will use the same means of payment used by the USER for the initial transaction unless a different agreement is reached to use other means of payment. Payment will be made within 14 days of the request for reimbursement of the product and provided it has actually been returned.
5. Returns form
Cortines de la Llar informs you that the personal data you provide us by filling out this form will be treated by MARIA REUS REYNES, as responsible for this website. The purpose of collecting and processing the personal data that we request is to manage the request you make in this contact form. Legitimation: By checking the acceptance box, you are giving your legitimate consent for your data to be treated in accordance with the purposes of this form described in the privacy policy. As a user and interested we inform you that the data you provide will be located on the servers of Siteground (hosting provider of Cortines de la Llar) within the EU. The fact that you do not enter the personal data that appear in the form as mandatory may have the consequence that it cannot meet your request. You can exercise your rights of access, rectification, limitation and delete the data in info (a) cortinesdelallar.com as well as the right to file a claim with a control authority. You can consult the additional and detailed information on Data Protection on our website: Legal Notice · Cookies Policy · Privacy Policy
